Limited Supply as of April 20th
NetSupport ServiceDesk helps you effortlessly track, organize, manage and answer the toughest desktop support challenges through its problem, incident and change management; reporting features, and its support for mobile devices.
Not only this, NetSupport Service Desk is fully customizable to the way your organization works.
Available to purchase as either a standalone solution or as part of the full NetSupport DNA Asset Management suite, NetSupport ServiceDesk helps you effortlessly track, organise, manage and answer the toughest desktop support challenges.
Web-based and fully compliant with the mandatory ITIL best-practice standards, NetSupport ServiceDesk provides your Service Desk with the tools needed to manage customer expectations and minimise the amount of system downtime.
Featuring the core Incident, Problem and Change management functionality you would expect from a product that has been named Network Computing’s Service Management Product of the Year three years running, NetSupport ServiceDesk’s intuitive interface and streamlined workflow processing ensures your support team are using their time effectively and not being burdened with excessive administrative duties.
Web-based
As a fully web based system, NetSupport ServiceDesk requires no software pre-installation and provides an import wizard to allow for simple importing of user details from other external systems.
Knowledge
Knowing what hardware and software is installed on your user's PC will help to reduce call escalation whilst increasing problem resolution. By integrating a 3rd party inventory solution - such as NetSupport DNA - you can use NetSupport ServiceDesk to obtain a full inventory for each of your users' systems, together with an ongoing history by user for all previous support requests. NetSupport ServiceDesk empowers your help desk operators, giving them the information needed to deal with more requests in less time.
Customise
As every organisation is unique, possessing different requirements, NetSupport ServiceDesk allows for the customisation of many key features within the solution. From operator functionality to the creation of specific data entry fields, NetSupport ServiceDesk can be tailored to fit seamlessly into your organisation.
Efficiency
Because no two organisations are the same and therefore rely on different critical systems to remain competitive and efficient, NetSupport ServiceDesk allows for automatic priority assignment of incident types. For example, an item relating to "Server Failure" can be automatically assigned "Urgent Priority" status and allocated to the "Server" specialist within the Help Desk team.
Reports
Use the real time corporate status reports to gauge the effectiveness of how support requests are being managed and maintained. Encouraging the improved productivity of the help desk is only half the challenge. Educating your users to reduce the frequency of future support requests is equally important. With NetSupport ServiceDesk, users are able to search for answers before logging a support request and check and review on-line the status of their Help Desk Incident.
